Returns & Complaints
ReturnWould you like to return an item?
You have 14 days after receiving your package to return your order. Please send your return to the following address:
O.E.M. MATRIX GmbH
c/o GAWALIS
Heinrich-Barth-Strasse 15
66115 Saarbrücken, Germany
Please note that unfortunately we cannot provide you with a free return label.
claimAn item is damaged or faulty?
If your product is damaged or faulty, send us an email with a brief explanation and a photo of the fault to:
Our customer support will send you any further information by email.
